Effective Date: 7th August, 2025

Please read these terms before using our booking platform.

1. Booking Policy

• Prime Miles is a cab booking platform that facilitates ride bookings through its own fleet as well as trusted third-party taxi providers.

• When you click “Book Now”, you’ll be redirected to WhatsApp for direct communication and ride confirmation.

2. Role as a Facilitator

• Prime Miles acts as a facilitator between you and the taxi service.

• While we try to ensure timely and professional service, Prime Miles is not responsible for:

  • Delays in pickup or drop

  • Missed flights, trains, or events

  • Accidents or vehicle issues

3. Limited Liability

• We do not cover any financial losses, ticket cancellations, or any kind of compensation due to:

  • Driver delay

  • Vehicle breakdown

  • Route changes

  • Weather conditions or traffic

• Booking is at the user’s discretion.

4. Payments

• Payments are to be made directly to the driver unless otherwise mentioned.

• Pricing and fare details will be communicated on WhatsApp before final confirmation.

5. Changes & Cancellation

• Changes to the booking can be requested by contacting us via WhatsApp or phone.

• Cancellations may be subject to availability and mutual confirmation.

6. Dispute Resolution

• In case of any disputes or issues, you are encouraged to reach out to us. We will coordinate with the taxi provider to find a resolution, but we do not guarantee refunds or compensations.

7. Contact Us

For faster response or direct assistance, please call or WhatsApp us using the buttons available on our website.